A branching scenario-based simulation for outpatient intake staff, built in Adobe Captivate 13. Learners navigate a high-stakes patient interaction with three decision paths, consequence-based feedback, and a pause and reset intervention designed to build response control under stress. Targets a 15–20% reduction in documented communication escalations within 60 days.

A scenario-based micro-module built in Adobe Captivate 13 that guides learners through the psychology of media influence — cultivation theory, social learning, and emotional conditioning — using conditional navigation, knowledge checks, and personal reflection to ensure active engagement at every step.

Description gA rapid-turn microlearning prototype built in PowerPoint 365, placing frontline staff at a single high-pressure decision point during an active operational rollout — with consequence-based feedback and a reusable three-step decision model they can take back to the job.