A branching scenario-based simulation for outpatient intake staff, built in Adobe Captivate 13. Learners navigate a high-stakes patient interaction with three decision paths, consequence-based feedback, and a pause and reset intervention designed to build response control under stress. Targets a 15–20% reduction in documented communication escalations within 60 days.

Before any instruction, a new crisis text volunteer faces a live incoming message and has to respond. They watch what happens. The Hear, Reflect, Pace framework arrives only after, because by then they've already felt the weight of the decision. Built in Adobe Captivate with original sound design.